Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.
Please note: We do not cover the cost for return of sale items and this amount will be deducted from your refund. Please contact customer service to find out the cost of your return from your return address.
2. Quality Issues
In spite of the great care we take with our products and the quality control we carry out, an item may exceptionally be defective. If that is the case, you have a period of 14 days from the date of receipt to return it free of charge.
If you notice a defect on a final sale item or a quality issue with one of your items after 14 days, please contact Customer Service team via our contact form and select the ‘Product complaint/dispute ’ contact reason.
Returns that are soiled or returned without their labels will not be accepted. Before your parcel leaves our studio, it undergoes a quality-control check by our packing team. In the event your order is received damaged, please provide pictures and a detailed email including your order number as soon as your order has been received. We will do our best to process such requests in a timely manner.
